Support Center

Payment failure

Last Updated: Jun 12, 2017 04:48PM CEST
We apologize for any inconvenience caused by payment failing via the app :-(

According to our system, the most common reason for the payment failure is the MO/TO (mobile and online transactions) limits setting-payments without the CVV number (card verification code), usually payments made through any app which are distinguished from other internet payments. To make sure the payment gets accepted, it is necessary to check these settings in your internet bank account or call your bank.

Other causes might include expired credit card, card reported lost or insufficient funds. Unfortunately, we cannot see the exact reason in our system If the bank refuses the payment. For more information, please, contact the bank.

In rare cases, payment could also fail because of weak signal in some particular areas, or because of a technical issue. For more information or help, do not hesitate to contact us via email

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